# Onboarding Playbook Studio

> Done-for-you customer onboarding playbooks for early-stage and small SaaS companies, run by Alex Bitang, a SaaS customer onboarding and implementation consultant with 15+ years leading SaaS implementation and customer success at companies like SAP, Ericsson and HP, and a master's degree in mobile communications and satellites.

## Background
Alex worked for companies like SAP, Ericsson and HP, where her clients included RBS, Deutsche Bank, the UK Ministry of Defence, BP, Heineken, P&G, Unilever, Siemens, Johnson & Johnson, Sanofi and AstraZeneca.

## Services
- Onboarding audit + gap report
- Customer onboarding playbook (stages, owners, milestones, success criteria)
- Onboarding email sequences
- Implementation checklists (setup, data migration, integrations, go-live)
- Help-center articles

## Pricing (USD)
- Starter $1,250 one-time: onboarding audit, gap report and core playbook essentials (about 1-2 weeks)
- Complete Playbook Build $8,000 one-time (recommended): journey map, full playbook, email sequence, checklists, templates, help-center articles, handoff, team training session and 30 days of follow-up support (about 4 weeks)
- Fractional Head of Onboarding $5,000/month, 6-month subscription: Alex as part-time head of onboarding, 25 hours/month; playbook iteration, new-customer launch oversight, CS team coaching, monthly metrics review. Build clients can roll into the subscription with the first month included.

## Process
One 30-minute intake call, docs review, async build, one revision round. Deliverables in editable Google Docs or Notion.

## Contact
- [Website](https://onboardingplaybookstudio.com/): services, pricing, FAQ
- [Pricing](https://onboardingplaybookstudio.com/#pricing): one-time packages and a fractional subscription
- [FAQ](https://onboardingplaybookstudio.com/#faq): common questions
- [Contact](https://onboardingplaybookstudio.com/#contact)
- Email: [hello@onboardingplaybookstudio.com](mailto:hello@onboardingplaybookstudio.com)
- LinkedIn (Alex Bitang): https://www.linkedin.com/in/alex-b-23a15481
- Book a free 10-minute call: https://calendly.com/onboardingplaybookstudio/onboarding-audit-call